At OMNE, we strive to ensure utmost satisfaction with every purchase made from our brand. We understand that sometimes, despite our best efforts, a product might not meet your expectations or requirements. Therefore, we have crafted a comprehensive return policy to make the process as seamless and convenient as possible for our valued customers.
Eligibility
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Returns are accepted within 14 days from the date of purchase.
Return Process
To initiate a return, please contact our customer service team via email at [email protected] or through our website. – Provide your order number and a brief explanation of the reason for the return. – Once your return request is approved, you will receive detailed instructions on how to proceed.
Refund or Exchange
Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be issued to the original method of payment within 7-10 business days.
Exchanges will be processed promptly, and the replacement item will be dispatched as soon as possible.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
We recommend using a trackable shipping service and purchasing shipping insurance for your return to ensure its safe arrival.
Exceptions
Certain items, such as personalised or custom-made products, may not be eligible for return unless they are defective or damaged upon arrival.
Defective or Damaged Items
In the unlikely event that you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or offer a full refund, including any applicable shipping costs.
Customer Satisfaction Guarantee
At OMNE, we stand behind the quality of our products. If you are not completely satisfied with your purchase for any reason, please don’t hesitate to reach out to us. We are committed to resolving any issues promptly and ensuring your satisfaction.
By shopping with OMNE, you agree to abide by the terms and conditions of our return policy outlined above. If you have any questions or require further assistance, please don’t hesitate to contact our customer service team.
